The Service Portal

Save favourite 3 Feb February 2017
Medarbetare IT

The Service Portal can be used by employees to contact a number of support functions at the university, for example the Maintenance Office, the library, IT-Helpdesk and Service Centre.

The Service Portal can be used to request computer and mobile phone support, to report VAB and book rooms. You can also view the status of your case.

The functions you can contact through the Service Portal are listed in the right hand menu. You will find the most common case types listed under each function; this is to guide you in your selection of function for your case. If there is no appropriate case type, select "Övrigt". 

To register your case, follow these steps:

1. Register new case/view case status
2. Select which function/department your case belongs to (the left hand menu can be used as guide)
3. Select type of case in the drop-down menu, to provide a short description of the content of your case. If there is no appropriate case type, select "Övrigt"
4. Describe your case in detail in the field "Beskrivning"
5. Attach any attachments. 

To the Service Portal

When you have registered a case, you will find it under Mina ärenden. Your case will be processed by the department/function in question. You can view the status of your case at any time, add information or answer questions from the person helping you in the Service Portal.

Read more

Book and order

Support functions

Service Centre

Call Guide/ACD queue
University merchandise
Book order
Sick leave
Skype
Telephony
Touchpoint
Sick child leave

IT

Computers
Mobile devices
Printers
Software
Network

Library
(Bibliotek)

Book loans
Purchase proposals
Interlibrary loans
Questions about publication
Information search guidance

UNT (LRC)

Register for workshops
Moodle
Media production (Miun Play/Kaltura, Capture Space, Camtasia)
Studentportal/Liferay
Educational development
Adobe Connect
EvaSys

The Schedule administration
(Schema) 

Bookings
Changes

Maintenance Office
(Vaktmästeri)

Orders
Maintenance fault reporting
Support