The Service Portal can be used by employees to contact a number of support functions at the university, for example the Maintenance Office, the library, IT-Helpdesk and Service Centre.
The Service Portal can be used to request computer and mobile phone support, to report VAB and book rooms. You can also view the status of your case.
The functions you can contact through the Service Portal are listed in the right hand menu. You will find the most common case types listed under each function; this is to guide you in your selection of function for your case. If there is no appropriate case type, select "Övrigt".
To register your case, follow these steps:
1. Register new case/view case status
2. Select which function/department your case belongs to (the left hand menu can be used as guide)
3. Select type of case in the drop-down menu, to provide a short description of the content of your case. If there is no appropriate case type, select "Övrigt"
4. Describe your case in detail in the field "Beskrivning"
5. Attach any attachments.
When you have registered a case, you will find it under Mina ärenden. Your case will be processed by the department/function in question. You can view the status of your case at any time, add information or answer questions from the person helping you in the Service Portal.