At the beginning of the term, problems logging in to the Adobe Connect classrooms are sometimes experienced. Teachers can prevent and alleviate login problems through following measures.
• Instruct the students to wait for a positive connection. Exiting and re-entering Adobe Connect will only further increase the strain on the system.
• If you and your students still cannot log in to Adobe Connect, you can create an alternative classroom in the less overloaded Adobe Connect Beta environment in advance: https://connect-beta.sunet.se. Our advice is to inform the students in advance that the Beta classroom is your plan B in case of login problems.
• Also inform the students beforehand about how you will notify them should problems arise concerning certain lessons at certain times. We suggest the use of Moodle as a primary means of communication with the students, in case of technical problems. Please notify the students in advance if you wish to use another communication channel.
Please remember to report technical errors to the Service centre: email@example.com.